Exchange Policy

At LATIN FLAVOR, we value customer satisfaction and are committed to providing high-quality products. To ensure a positive shopping experience, we have developed the following exchange policy:

General Conditions:

  1. Deadline for Exchange Request:

    • Customers have up to 7 days from the date of receipt of the product to request an exchange.

  1. Product Conditions:

    • The items must have the original label.
    • Products with signs of use, washing, or any type of damage caused by the customer will not be accepted.
    • The original packaging must be preserved.

Procedure for Exchanges:

  1. Request:

    • The customer must contact our customer service via Whatsapp to request the exchange.

  2. Assessment:

    • Once we receive your request, we will assess the condition of the returned product to ensure it meets the criteria mentioned above.

  3. Approval:

    • If the product meets the established conditions, the exchange will be approved, and the customer will receive instructions on the next steps.

  4. Product Shipping:

    • The customer is responsible for shipping the product to LATIN FLAVOR. We recommend that the product be sent back in its original packaging to ensure its integrity during transportation.

  5. Exchange Processing:

    • After receiving the returned product, we will carry out a final check and proceed with sending the new product or refunding it, depending on the customer's preference.

Observation:

  • LATIN FLAVOR reserves the right to refuse the exchange if the product does not meet the conditions established in this policy.

This exchange policy is subject to change, and we recommend that customers consult it periodically to be aware of any updates. LATIN FLAVOR is committed to providing a transparent and efficient service to our customers.

For more information, please contact us through our customer service channels.